Refund Policy

All non-sale items purchased online are subject to return if the following criteria is met. The assessment of goods and returns is at our discretion.

Please contact us before returning any products so we can process it.

RETURNS

-Set item(s) must be returned to the store within 10 days of after the product has been received.
-Items must be returned in unused, mint condition with all tags still attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase.
-We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items.
-We do not accept returns on sale merchandise.

EXCHANGES

All full priced items purchased online are subject to exchange if the following criteria is met. The assessment of goods and exchanges is at our discretion.

-Set item(s) must be returned to the store within 10 days after the product has been received.
-Items must be returned in unused, mint condition with all tags still attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase.
-We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items.
-Exchanges on sale merchandise are evaluated on a case by case basis. Please email us to discuss further.

Both returns and exchanges must be shipped to set address:

“[Fofuta Art] Returns”
1304 Marylyn Circle
Petaluma, CA
94954, US

The refund will typically be issued to the same method of payment used for the purchase. The refund may take a few business days to appear on the customer’s account after we receive the product.

IF YOU NOTICE AN ISSUE ON THE PRODUCTS OR ANYTHING ON THE ORDER:

Please email us. We require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays. The more the better.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Thank you for shopping with us and supporting small businesses!